FREQUENTLY ASKED QUESTIONS
Shipping & Processing
Orders are typically processed within 2–5 business days. Once shipped, delivery times may vary depending on your location. Customers will receive tracking information via email once their order has been fulfilled.
Local Pickup
Local pickup may be available for customers in select areas. If local pickup is available for your order, instructions and pickup details will be provided at checkout or through direct contact after purchase.
Are Your Products Handmade?
Yes. All Rebel Skin Co. products are handcrafted in small batches with care and attention to quality. Because our products are handmade, slight variations in color, texture, and appearance may occur naturally.
Are Rebel Skin Co. Products Safe for Sensitive Skin?
Our products are made with nourishing ingredients designed to be gentle on the skin. However, every skin type is different. We always recommend performing a patch test before full use, especially for individuals with sensitive skin, allergies, or skin conditions. If irritation occurs, discontinue use immediately.
How Long Do Products Last?
For best quality and freshness, we recommend using products within 6–12 months after purchase. To maintain product integrity, keep containers sealed when not in use and avoid introducing water into jars or containers.
Refund & Exchange Policy
Due to the hygienic nature of skincare and personal care products, all sales are final. However, customer satisfaction is extremely important to us. If your order arrives damaged or you experience an issue with your purchase, please contact us within 48 hours of delivery so we can help resolve the issue.
Storage Instructions
To preserve the quality of your products, store them in a cool, dry place away from direct sunlight and excessive heat. Natural body butters and oils may soften or melt in warmer temperatures during shipping or storage. If this occurs, allow the product to return to room temperature before use.